tk10i Privacy Policy

This Privacy Policy ("Policy") describes how tk10i ("the Platform", "we", "us", "our") collects, uses, stores, and shares personal information about you ("the Player", "you", "your") when you access or use the tk10i platform at tk10i.vip and any related services. This Policy forms part of our Terms and Conditions and should be read alongside them.

By registering on or using tk10i, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and use of your personal information as described herein. If you do not agree with any part of this Policy, you should not register on or continue to use the platform.

We collect personal information from you in three main ways: information you provide directly to us, information generated through your use of the platform, and information received from third-party service providers in connection with your account. The categories of personal data we collect are described below.

• Registration details: full name, date of birth, email address, and mobile number.
• Identity verification documents submitted during KYC: copies of national ID, passport, or driving licence.
• Payment information: your bKash, Nagad, Rocket, or Upay mobile wallet number; Visa or Mastercard details as needed for transaction verification.
• Communications you send to our support team, including email correspondence and live chat transcripts.
• Responsible gaming preferences and self-exclusion requests submitted through account settings.

• Transaction records: deposit amounts, withdrawal requests, dates, times, and payment method used.
• Gaming activity: games played, bets placed, bet amounts, game results, session durations, and win/loss records.
• Technical data: IP address, device type, operating system, browser type, and approximate geographic location.
• Cookies and similar tracking technologies — detailed in section 7 of this Policy.

• Identity verification data from KYC service providers used to confirm your identity and age.
• Payment processing confirmations and transaction status data from mobile wallet operators (bKash, Nagad, Rocket, Upay) and card networks (Visa, Mastercard).
• Fraud prevention data from risk and security screening services used to protect the platform and its players.

tk10i uses the personal information we collect for the following purposes. We only use your data in ways that are necessary and proportionate to the purpose for which it was collected:

• To create and manage your player account, including verifying your identity and processing your registration.
• To process deposits and withdrawals and to maintain accurate financial records for your account.
• To conduct identity verification and KYC checks as required by responsible gaming best practices and to prevent underage gambling.
• To detect, investigate, and prevent fraud, money laundering, and other prohibited activities on the platform.
• To provide customer support and respond to your enquiries, complaints, and responsible gaming requests.
• To send you promotional communications, bonus offers, and platform updates — but only where you have consented to receive such communications.
• To analyse platform usage patterns and improve the quality, performance, and security of our services.

We do not use your personal data for any automated decision-making process that produces a legal or similarly significant effect on you without human review. Any profiling activity we conduct is limited to improving your gaming experience on the platform.

tk10i processes your personal data on the basis of one or more of the following legal grounds, depending on the nature of the processing activity:

• Contractual necessity — processing required to create and manage your account and to deliver the services you have requested from tk10i.
• Legitimate interests — fraud prevention, platform security, and service improvement activities where these do not override your fundamental privacy rights.
• Consent — where you have provided explicit consent for a specific processing activity, such as receiving promotional email communications or marketing offers.
• Legal obligation — where processing is required in order to comply with an applicable legal obligation, such as responding to a lawful request from a law enforcement authority.

tk10i does not sell your personal data to any third party. We share your information only in limited circumstances and only with the categories of recipient described below. In all cases, we share only the minimum necessary information and require recipients to handle it in accordance with applicable privacy standards.

• Game providers (such as Evolution Gaming, Pragmatic Play, Spribe, PG Soft, Ezugi) — to deliver game sessions and process in-game transactions. These providers act as data processors on our behalf.
• Payment processing partners (bKash, Nagad, Rocket, Upay, Visa, Mastercard) — only the transaction reference and amount necessary to process your deposit or withdrawal.
• Identity verification and KYC service providers — to verify your identity and confirm you meet the minimum age requirement of 21 years.
• Law enforcement or regulatory authorities — where we are under a lawful legal obligation to disclose information, such as in response to a court order or official investigation.

We do not share your personal data with any advertising networks, data brokers, or unaffiliated commercial entities. If we ever engage a new category of third-party data processor, we will update this Policy accordingly.

All payment transactions on tk10i are processed through certified payment partners. tk10i does not store full payment card numbers on its own servers. Card details provided for verification purposes are tokenised and handled in accordance with applicable payment security standards. Mobile wallet transaction data (bKash, Nagad, Rocket, Upay) is retained only for the period necessary to complete the transaction and to maintain required financial records.

We strongly advise all players never to share their bKash PIN, Nagad PIN, or any other payment credentials with any third party — including anyone claiming to represent tk10i support. Our support team will never ask for your full PIN or password over any communication channel.

tk10i uses cookies and similar tracking technologies to operate the platform, remember your preferences, and analyse how the platform is used. A cookie is a small text file placed on your device when you visit the platform. Cookies do not contain your password or payment information and cannot execute code or carry viruses.

• Essential cookies — required for the platform to function correctly, including maintaining your login session and keeping your account secure.
• Analytics cookies — used to understand how players interact with the platform so we can improve navigation, layout, and performance.
• Preference cookies — used to remember your settings and preferences, such as your preferred language version.
• Security cookies — used to detect and prevent fraudulent activity and to protect your account from unauthorised access.

You can control and manage cookies through your browser settings. Most modern browsers allow you to refuse all cookies, accept only certain types, or delete existing cookies. Please be aware that disabling essential cookies may affect the functionality of the platform and may prevent you from logging in or completing transactions.

tk10i retains your personal data for as long as your account remains active and for a period thereafter as required by applicable legal, regulatory, and responsible gaming obligations. The specific retention periods we apply are as follows:

• Account and identity data — retained for the duration of your account and for a minimum of 5 years following account closure, to meet financial record-keeping obligations.
• Transaction and gaming records — retained for a minimum of 5 years following the date of the transaction or gaming session.
• Support communications — retained for 3 years following the resolution of the relevant enquiry or complaint.

Once a retention period expires and there is no longer a legal basis for continued processing, your personal data will be securely deleted or irreversibly anonymised. You may request early deletion of your personal data by contacting us at [email protected], subject to any overriding legal retention obligation.

As a player whose personal data is processed by tk10i, you have the following rights in relation to your personal data. To exercise any of these rights, please contact us at [email protected] with your full name and account details:

• Right of access — request a copy of the personal data we hold about you.
• Right of rectification — request correction of inaccurate or incomplete personal data held about you.
• Right to erasure — request deletion of your personal data in certain circumstances, for example where the data is no longer necessary for the purpose it was collected.
• Right to restriction — request that we restrict the processing of your personal data in certain circumstances while a dispute or verification is pending.
• Right to data portability — request a machine-readable copy of the personal data you have provided to us, where processing is based on consent or contract.
• Right to withdraw consent — where processing is based on your consent, withdraw that consent at any time without affecting the lawfulness of processing before withdrawal.

We will respond to all data rights requests within 7 business days of receipt. In complex cases we may require up to 30 days and will notify you accordingly. There is no charge for making a data rights request.

tk10i implements a range of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, disclosure, or destruction. Our security measures include SSL/TLS encryption for all data in transit, encrypted storage of sensitive data at rest, access controls limiting staff access to personal data on a need-to-know basis, regular security audits and vulnerability assessments, and account authentication features including password hashing and session management.

Despite these measures, no method of internet transmission or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal data, we cannot guarantee absolute security. In the event of a personal data breach that is likely to result in a high risk to your rights and freedoms, we will notify you promptly.

tk10i is strictly an adult platform intended for players aged 21 years and above. We do not knowingly collect personal data from any person under the age of 21. If we become aware that personal data has been collected from a person under 21, we will take immediate steps to delete that data and close the associated account.

If you are a parent or guardian and believe that a person under 21 in your care has registered on or used the tk10i platform, please contact us immediately at [email protected]. We will investigate and take appropriate action, including account closure and deletion of all associated data, as swiftly as possible.

tk10i will only send you promotional communications, bonus offers, or marketing messages where you have explicitly opted in to receive them during registration or through your account settings. Each marketing communication we send will include a clear and easy opt-out mechanism. You may withdraw your consent to receive marketing communications at any time by updating your account settings or by contacting us at [email protected].

Withdrawing your consent to marketing communications will not affect your ability to use the platform or access your account. It will not affect the processing of personal data for non-marketing purposes such as account management, transaction processing, or fraud prevention.

The tk10i platform may contain links to game providers, payment partners, or other external services. Once you leave the tk10i platform by following an external link, this Privacy Policy no longer applies. We have no control over and accept no responsibility for the privacy practices or content of third-party websites. We recommend that you review the privacy policy of any third-party site before providing them with personal information.

tk10i reserves the right to update or amend this Privacy Policy at any time. The most current version will always be accessible on the platform. Where changes are material — for example, a new category of data collection or a new type of third-party sharing — we will notify registered players by email or through an in-platform notification before the change takes effect.

Your continued use of the platform after any update to this Policy constitutes your acceptance of the revised Policy. If you do not agree to the revised Policy, you should stop using the platform and may request account closure by emailing [email protected].

If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or need to report a privacy concern, please contact the tk10i support team. We are available 24 hours a day, 7 days a week and will respond to all privacy-related requests within 7 business days.

Email us at: [email protected]